• Home
  • Cannot Connect To Wd My Cloud Dashboard

Cannot Connect To Wd My Cloud Dashboard

The WD My Cloud Dashboard is the web interface that allows you to perform all the administrative tasks for your My Cloud device. If you are not able to access or connect to your My Cloud Dashboard, then you can follow any of the solutions below to troubleshoot the issue.

Solution 1:

When you are not able to access your WD My Cloud Dashboard from your usual web browser, then follow the below quick steps and try again from the same web browser.

  • Click the Settings menu on your web browser and clear the caches.
  • Check whether any add-on’s or extensions have been installed on your web browser recently because some add-on’s or extensions may block the WD My Cloud Dashboard. So, if your web browser has any such blocking add-on’s or extensions, then remove those from your web browser.
  • Now, try to connect to the WD My Cloud Dashboard from your web browser.
  • Still, if you are not able to connect to the WD My Cloud Dashboard, then try to access it from another web browser on your computer.
How to use WD My Cloud to Backup Computer

Solution 2:

In some cases, when there is an issue or crash on your wireless router to which your WD My Cloud device is connected, you would reset your wireless router. In such a situation, you may not be able to access your WD My Cloud Dashboard with the IP address you were already using. This is because the wireless router would have assigned another IP address to your WD My Cloud device using DHCP. So, if you have reset your wireless router and are not able to connect to your WD My Cloud Dashboard, then follow the below checks and solve the issue.

  • First, access the web interface of your wireless router and check whether your WD My Cloud device is connected to the network.
  • Then, check the IP address of your WD My Cloud device in the network. If the IP address has been changed, then try to access the WD My Cloud Dashboard using the new IP address.
  • If your router is using DHCP, then the IP address of your router may change often. So set a static IP address for your WD My Cloud device so that even if the WD My Cloud device is reconnected to the wireless network, it would acquire the same IP address.

Solution 3:

  • The antivirus or security software installed on your computer might be clocking the IP address of the WD My Cloud Dashboard. Due to that, you may not be able to connect to the WD My Cloud Dashboard. So, disable your antivirus software temporarily and try to connect to the WD My Cloud Dashboard. This should solve your issue

Solution 4:

  • When you have tried all the above solutions and did not find a way to connect to the WD My Cloud Dashboard, then the final option would be to reset your WD My Cloud device using the reset button on the rear side of the device. Follow the below methods to reset your WD My Cloud device.

Power-On reset method:

By using the power-on reset method, the Admin password and the Network mode will be reset. To reset your WD My Cloud device using the power-on method, follow the below steps.

  • Turn on your WD My Cloud device.
  • Locate the reset pinhole at the rear side of your device. Press the reset button and hold it using a PIN or paper clip for 4 seconds.
  • The WD My Cloud device will reboot during the reset process. Wait for about five minutes for the reboot process to complete.
  • When the reboot is finished, the Power LED on the WD My Cloud device will turn blue.

Power Off reset method:

The Power off reset method will reset most of the system settings to default. The steps to perform the Power Off reset method is given below.

  • Turn off your WD My Cloud device and unplug the power cord.
  • Now, press and hold the reset button at the rear side of your WD My Cloud device for 40 seconds.
  • While pressing the reset button, you have to plug the power cord into the WD My Cloud device.
  • After holding the reset button for 40 seconds, release it and wait for the device to power on.
  • When your WD My Cloud device is ready, the Power LED will light up in blue.