- Verify whether you have an active internet connection to install the WD Backup software.
- Temporarily disable any Antivirus or Firewall software from your computer.
- If required, uninstall the Antivirus software installed on your computer.
- Now, restart your computer and verify whether you can install the WD Backup software otherwise that the WD backup installation failed.
- Remove all the partially installed software on your computer and try installing the software again.
- If the issue persists, connect the WD drive to another computer and backup the contents on the WD Drive to another device.
- Now, format the WD Drive to NTFS.
- If you have Windows 10 operating system on your computer, install the WD app from the Windows Store.
- Check whether the WD Drive is detected or is accessible from your computer.
- If not, replace the USB cable connecting the WD Drive and computer to fix the WD backup installation failed issue.
- Ensure that your WD Drive is accessible for your computer to fix the installation issue of the WD Backup software.
- Stop all the applications running in the background of your Windows computer.
- You can download the WD Backup software from the official website of the drive.
- Navigate to the Support page and select Software and Downloads.
- Click the Download button next to the WD Backup software.