- First, make sure that your computer is connected to a stable internet connection.
- If required, reboot your computer and then perform the WD backup process on your computer.
- Check if the WD Drive Manager is running on your computer.
- Enable the Automatic option for the WD Drive Manager and all other WD Services such as WD Backup, WD Backup Drive and Helper, and WD Backup Snapshot.
- If the WD Backup not launching issue persists, then uninstall all WD services, including the WD Backup from your computer.
Steps to uninstall WD Security in a Windows computer:
- Go to your computer’s Programs and Features section.
- Search for the WD Security application in the programs list.
- Click the Uninstall button.
- Restart your Windows computer when prompted.
Steps to uninstall WD Utilities
For the Windows computer users
- First, close all the running applications.
- Give a right-click on the My Computer icon.
- Select the Properties option.
- Now the System Window will open.
- Locate and click the System Protection option.
- In the System Properties dialog box, click the System Protection tab followed by the System Restore button.
- Perform the on-screen instructions to complete the WD Utilities uninstall process.
For Mac users:
- Locate the WD Utilities icon.
- Click and drag it to the Trash folder of your Mac computer.
- Make sure to empty the trash folder to complete the WD Utilities uninstallation process.
- Similarly, uninstall the WD Backup file from your Windows or Mac computer by referring to the above instructions.
- After that, reboot your Windows or Mac computer.
- Reinstall the WD Backup application on your computer by downloading its installation file from the WD drive’s official site.
- Then, run the backup process.
- If the WD Backup not starting issue persists, and you need assistance in resolving it, contact us.