Case & Solution: Western Digital Backup Offline Issue

If yourWD backup offline error while backing up your system data or while accessing your WD external hard drive, follow the below-mentioned troubleshooting steps. 

  • First, check whether you have connected the WD external hard drive appropriately to the computer.
  • Use a standard USB cable to avoid connection issues.
  • Make sure that you have configured the Windows firewall, Antivirus program, and other security applications to allow access for the WD Backup.
  • On your Windows desktop, click the Safely Remove Hardware icon at the bottom-right corner of the screen.
  • Select the Eject My Passport option from the pop-up menu.
  • Now, remove the WD hard drive when the safely remove hardware message appears on the screen.
  • Restart your PC and reconnect the WD external hard drive.
  • Make sure that you log in with administrator rights.
  • Launch the WD Backup app and check if the offline message is cleared.
  • If the problem persists, check whether you have connected the supported hard drive to your computer.
  • Also, check whether you have installed a compatible WD software on your computer.
  • If you are using an obsolete firmware version of the connected WD external hard drive, update it first.
  • Open the default browser and navigate to the official WD site.
  • Go to the support page and click the Software & Downloads tab.
  • Choose your operating system and click the WD Universal Firmware Updater for Windows tab.
  • Click the Download button to download the firmware updater utility.
  • Save the file in the Downloads folder on your computer and click the Save button.
WD Backup Offline
  • After downloading the file, extract it from the zip folder and give a double-click on the WDFirmwareUpdater file.
  • Follow the on-screen prompts to update the firmware for the WD external hard drive.
  • If you are using an old version of the WD Backup software, it is recommended to use the updated version.
  • You can also download the latest version of the WD Backup software from the official WD site.
  • Download and install the WD Drive Utilities on your PC to unlock the password-protected WD hard drive.
  • After installing the WD Drive Utilities, check the WD Backup Drive Helper services.
  • Press the Windows + R shortcut keys to open the Run dialogue box.
  • Enter “services.msc” in the Run panel and press the Enter key to open the Services window.
  • Now, open the WD Backup software and check whether the WD Backup Drive Helper process clears the WD Backup Offline status.
  • If it does not change the WD hard drive status from offline to running, open the Services panel again and change the WD Backup Drive Helper services to Automatic.