Fixed: WD Backup Offline

Case & Solution: Western Digital Backup Offline Issue

If yourWD backup offline error while backing up your system data or while accessing your WD external hard drive, follow the below-mentioned troubleshooting steps. 

First, check whether you have connected the WD external hard drive appropriately to the computer.
Use a standard USB cable to avoid connection issues.
Make sure that you have configured the Windows firewall, Antivirus program, and other security applications to allow access for the WD Backup.
On your Windows desktop, click the Safely Remove Hardware icon at the bottom-right corner of the screen.
Select the Eject My Passport option from the pop-up menu.
Now, remove the WD hard drive when the safely remove hardware message appears on the screen.
Restart your PC and reconnect the WD external hard drive.
Make sure that you log in with administrator rights.
Launch the WD Backup app and check if the offline message is cleared.
If the problem persists, check whether you have connected the supported hard drive to your computer.
Also, check whether you have installed a compatible WD software on your computer.
If you are using an obsolete firmware version of the connected WD external hard drive, update it first.
Open the default browser and navigate to the official WD site.
Go to the support page and click the Software & Downloads tab.
Choose your operating system and click the WD Universal Firmware Updater for Windows tab.
Click the Download button to download the firmware updater utility.
Save the file in the Downloads folder on your computer and click the Save button.

After downloading the file, extract it from the zip folder and give a double-click on the WDFirmwareUpdater file.
Follow the on-screen prompts to update the firmware for the WD external hard drive.
If you are using an old version of the WD Backup software, it is recommended to use the updated version.
You can also download the latest version of the WD Backup software from the official WD site.
Download and install the WD Drive Utilities on your PC to unlock the password-protected WD hard drive.
After installing the WD Drive Utilities, check the WD Backup Drive Helper services.
Press the Windows + R shortcut keys to open the Run dialogue box.
Enter “services.msc” in the Run panel and press the Enter key to open the Services window.
Now, open the WD Backup software and check whether the WD Backup Drive Helper process clears the WD Backup Offline status.
If it does not change the WD hard drive status from offline to running, open the Services panel again and change the WD Backup Drive Helper services to Automatic.