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The Problem

In some instances, your WD Elements external hard drive might behave strangely. This hard drive is a USB 3.0 device, which you can confirm by looking at the blue identification on the plug. The problem is that when you insert this drive into the USB 3.0 port of your computer (Windows), it does not work in some situations. In other words, the drive is not detected by your computer. Sometimes, you might hear the familiar ping-pong sound when you plug it in, but it is not assigned a drive letter. The funny part is that the WD Elements hard drive works perfectly fine when you plug it into the USB 2.0 port! Otherwise, the Wd elements external hard drive not working USB 3.

That is, the drive is now recognized by the computer. It is also assigned a drive letter. When you access the Device Manager on your computer, you can find other USB 3.0 devices in that section, except for the WD Elements hard drive.

Now, let’s discuss the methods to fix the WD Elements external hard drive not working on USB 3.0 issue.

Wd Elements External Hard Drive Not Working Usb 3

Tips and Techniques to solve the problem

  • First, remove the WD Elements drive from the USB 3.0 port of your computer.
  • Now, you might find a message stating that the external drive cannot be stopped. Click on the OK button in the dialog box containing the message.
  • Try using the current USB cable with a different device. If the device gets detected by your computer, then there is no issue with the cable. However, if the second device is also not recognized by your system, then there might be a Wd elements external hard drive not working USB 3 problem with your USB cable.
  • So, the next step is to check the cable. See if it is bent or broken. Try utilizing a different USB cable to connect the hard drive. This fix has worked fine in resolving the WD Elements external hard drive not working on USB 3.0 issue for many users.
  • However, if you see that the issue persists even after you use a different (or new) USB cable, there might be some trouble with the USB 3.0 port. So, try using the WD Elements hard drive on the USB 3.0 port of a different computer (if such a computer is available). If the device gets detected by this computer, then the issue lies with the first system. In such a scenario, you have to rectify the problem accordingly by following the appropriate steps.
  • Some say that updating the BIOS on your computer might aid in fixing the current problem. So, if the above troubleshooting steps fail, try updating the BIOS on your Windows computer.
  • The above troubleshooting tips should help fix the Wd elements external hard drive not working USB 3 issue.