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My Book Live Problems

The troubleshooting steps to resolve the WD My Books Live issues are given below.

Step 1 - Initial Troubleshooting

Firmware update

  • Firstly, check the WD MY Book Live hard drive’s firmware version.
  • If it is outdated, update it to the most recent version.
  • Navigate to Settings, click the System tab, and select the Updates option.
  • Click Check for Update and wait for a minute.
  • If a firmware update is found, click the OK button followed by the Install & Reboot button.
  • To automatically update the firmware of the WD drive, navigate to the Auto Update field and select the checkbox beside the Enable option.

Connection

Check if the WD My Book Live drive’s power cable is properly connected to the wall outlet.

Reset

  • Make sure the drive is turned on.
  • Use a paper clip or narrow tipped pin to press the Reset button.
  • Hold this button for about four seconds.
  • Wait for three minutes.
  • This will reset the WD My Book Live drive. It will be a vital part to fix WD My Book Live issues.
WD My Book Live Issues

Step 2 - Specific Problems

My Book Live Front Panel Light Is Red

  • Make sure the connection between the WD drive and your wireless router has been set up correctly.
  • Check if the wireless router is turned on.
  • If the network cable is damaged, replace it with a new one.

Router Failure

  • Connect the WD drive to the Ethernet port of your computer.
  • Double-click the My Computer tab on the computer.
  • Click the My Network Places option, navigate to the Tools menu, and select the Map Network Drive option.
  • Choose the \\device name\public option from the Folder drop-down menu and select the Finish option. This will be helpful to resolve WD My Book Live issues.

WD SmartWare Is Unable To Detect WD My Book Live

  • Connect the computer using an Ethernet cable instead of a wireless network.
  • Disable any firewall or antivirus program running on the computer.

LED's Do Not Light Up

  • The drive’s power cord needs to be plugged into the wall outlet properly.
  • If needed, disconnect the power cord and reconnect it.

Unable To Shut Down Using The Dashboard

  • LED is flashing green: Wait until the LED stops flashing.
  • Close all the files.
  • Make sure there is no file transfer in progress.
  • Remove the Ethernet cable from the drive.
  • After 60 seconds, disconnect the power cable.
  • LED is solid green: Disconnect both the Ethernet cable and the power cable. If you need a remote assistance to resolve WD My Book Live issues, click the call button.