Wd My Cloud Can’t Connect Remotely

Refer to the troubleshooting steps mentioned on this webpage to quickly resolve the ‘WD My Cloud drive cannot connect remotely’ problem.

Check if you can access the WD My Clouds drive on your local network.

If not, re-configure both the WD My Cloud drive and network correctly.

Ensure that the WD My Cloud drive has internet access.

Configure a notification email and send a test email. If you receive the email, the WD My Cloud drive has internet access.

Once done, sign in to the Web UI page of the WD My Cloud drive and go to the Settings/General section.

Scroll down to the Cloud Access section and turn on the toggle switch next to the Remote Access option.

Check if you can see the Connected message on the screen.

Also, the ‘Port Forwarding Connection Established’ message will appear on the screen.

If not, proceed with further instructions.

If your wireless router does not support UPnP, you must configure port forwarding manually.

If all the instructions mentioned above do not resolve the ‘WD My Cloud cannot connect remotely’ problem, perform the steps given here.

iPhone, iPod, or iPad:

Force-close the WD application on your device.
Disable the Wi-Fi network on the device and enable the cellular data.
Enable the Airplane Mode feature on the device. After 10 seconds, turn off the Airplane Mode feature.
Reconnect the device to the network, restart the WD application, and check if the connection problem is resolved.

Windows computer:

After closing the WD application, launch the Command Prompt window and enter ‘ipconfig/flushdns’ without including the single quotes.

Android mobile:

Disable the Wi-Fi network, force-close the WD application, and reset the device.
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