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Wd My Cloud Can’t Connect Remotely

Refer to the troubleshooting steps mentioned on this webpage to quickly resolve the ‘WD My Cloud drive cannot connect remotely’ problem.

  • Check if you can access the WD My Clouds drive on your local network.
  • If not, re-configure both the WD My Cloud drive and network correctly.
  • Ensure that the WD My Cloud drive has internet access.
  • Configure a notification email and send a test email. If you receive the email, the WD My Cloud drive has internet access.
  • Once done, sign in to the Web UI page of the WD My Cloud drive and go to the Settings/General section.
  • Scroll down to the Cloud Access section and turn on the toggle switch next to the Remote Access option.
  • Check if you can see the Connected message on the screen.
  • Also, the ‘Port Forwarding Connection Established’ message will appear on the screen.
  • If not, proceed with further instructions.
  • If your wireless router does not support UPnP, you must configure port forwarding manually.
  • If all the instructions mentioned above do not resolve the ‘WD My Cloud cannot connect remotely’ problem, perform the steps given here.
how-to-reset-my-wd-cloud

iPhone, iPod, or iPad:

  • Force-close the WD application on your device.
  • Disable the Wi-Fi network on the device and enable the cellular data.
  • Enable the Airplane Mode feature on the device. After 10 seconds, turn off the Airplane Mode feature.
  • Reconnect the device to the network, restart the WD application, and check if the connection problem is resolved.

Windows computer:

  • After closing the WD application, launch the Command Prompt window and enter ‘ipconfig/flushdns’ without including the single quotes.

Android mobile:

  • Disable the Wi-Fi network, force-close the WD application, and reset the device.
  • Click the Call button available here to get help from our technical experts in resolving the ‘WD My Cloud drive cannot connect remotely’ problem.
step-to-perform-40-seconds-reset