Some Windows 10 users have faced few issues while connecting their WD My Cloud storage device to the computer. These happen mostly after updating the Windows operating system. Try the solutions given here to fix the WD My Cloud issues.
Step 1: Add My Cloud To Credentials
Click the Start menu and go to the Control Panel window.
Navigate to the User Accounts section and click Credential Manager.
Select the Windows Credentials option and click on the 'Add a Windows credential' link.
Enter the name of your My Cloud device in the Internet or network address box.
Type the username used to access the My Cloud device.
Enter the password correctly and click on the OK button.
Step 2: Editing Registry
Press the Windows and R buttons together. Now, enter regedit in the search section of the Run dialog box and hit the Enter key.
In the Registry window navigate to the following folder: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanmanWorkstation
Right-click in the main window and select the DWORD option to create a new one.
Enter the name of the DWORD as AllowInsecureGuestAuth.
Edit the newly created DWORD and enter the value as 1.
Step 3: Changing Internet Protocol
Steps to change the internet protocol version 4 settings are as follows.
Open the Control Panel window and go to the Network & Internet section.
Navigate to the Network and Sharing Center and click the Change Adapter Settings link.
Locate the network adapter that you are currently using, right-click on it and select Properties.
Go to the Advanced section and click the WINS tab.
Select the Enable NetBIOS over TCP/IP and click on the OK button to resolve Wd My Cloud issues.
Step 4: Reset the network
If the issue persists, perform a network reset on your computer.
Press the Windows and I keys together to launch the Settings window.
Now, select Network & Internet and click the Network Reset option.
When prompted for confirmation, select Reset Now.
The WD My Cloud issues will be resolved once the network settings is reset.