There are two ways to reset a Western Digital My Cloud device. Both these methods make use of the Reset button found at the back of the device.
Please remember that the methods described below are Not Data Destructive. In other words, these processes will not affect the user data on the My Cloud device.
First Method - 4-Second Reset:
This method is a 4-second reset with the Power On. When you perform this method, you will find that the following are reset:
The 4-second reset can only reset your Admin Password. Using this, you cannot reset your Admin User Name. To reset your Admin User Name, perform the steps provided under the Second Method.
To execute the 4-second reset, follow the instructions given here:
Second Method - 40-Second Reset:
The 40-second reset method is a process with Power Off. Also named as System Only Restore, this method will reset the parameters listed here:
The System Only Restore method will also reset the parameters given below. The default value of all these will be not configured.
method, continue with the steps given below:
Note that the process mentioned above might take more than 15 minutes. You have to wait till your Power LED turns to a solid blue color.
The solid blue color of the Power LED shows that your My Cloud device is now ready to use.