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Steps to Fix WD My Cloud Loses Sync on Mac

If WD My Home Cloud loses sync on Mac, then check if you have followed all the instructions on this site while installing My Cloud on your Mac computer.

WD My Home Cloud loses sync on Mac
  • First, connect the WD My Cloud power adapter to a wall socket.
  • Next, take out the Ethernet cable included in the device’s box.
  • Connect one end of the Ethernet cable to the back of My Cloud.
  • Connect its other end to your wireless router.
  • My Cloud will now boot up.
  • Go to the online learning center and then go to WD.com/setup. Here you have to choose the “My Cloud product” button. Then click on the “Download Setup Software” option.
  • Wait for some time until the download process completes. Double click the down arrow button present on the top right corner beside the Reader option. Select the “WD My cloud setup file” option. Click on the “Open” button in the displayed dialogue box.
  • WD My Cloud Personal Cloud Storage opens on the Mac screen. Choose the “Get Started” option. Then choose the checkbox available beside the “I accept the terms of the license agreement” option.
  • Next, it starts to check your Mac device.
  • After checking, it will display a dialogue box prompting you to input your first name and last name. After entering them, click on the “Next” button.
  • Now, you will see a window showing, “You have been successfully created an account for: with the username.” Click on the “Next” option again.
  • The displayed window will show a message saying, “Congratulations! Your WD My Cloud is set up!” Select the “Finish” button. Now you almost fixed the WD My Home Cloud loses sync on Mac issue.
  • You will be taken to a Software license agreement dialogue box. Click on the “Agree” button.
  • Next, locate the “Install for all users of this computer” option and select the destination. Then click on the “Continue” option.
  • Select the “Install” button.
  • Now, the window will show a message saying, “Installer is trying to install new software. Type your password to allow this.”
  • After entering the password, click on the “Install Software” button.
  • Finally, “Installation is successful” message will be displayed.
  • When My Cloud opens, click on the “Connect to a device manually” option. Next, enter the email address and password and click on the “Enter” button.
  • Choose the “WDMyCloud” option which is available above the “Connect to a device manually” option.
  • In the Sign In dialogue box, enter the password and click on the “Sign In” button.
  • In the Getting Started dialogue box, click on the “Start” button after selecting the checkbox beside the option “Don’t show this message again.” Minimize the next window and follow these instructions.
  • Open MyCloud and go to the Learning center.
  • If you have done all the above steps correctly, but facing “WD My Home Cloud loses sync on Mac” issue, then click the Call button and get our experts help to resolve the issue.