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WD Passport Problems

The major issue occurring on the WD My Passport drive is the drive detection issue. Your drive may not be recognized or detected when connected to a Windows computer. Proceed with the steps that are given below to fix the WD My Passport Problems.

WD My Passport Problems

Step 1: Replacing the USB cable

  • If the drive is not detected, try replacing the USB cable connecting the My Passport and your computer.
  • Try connecting the USB cable to another port on the computer.

Step 2: Run the Windows troubleshooter

  • Go to the Settings section from the Start menu.
  • Navigate to the Troubleshoot tab, click on the Run the troubleshooter button in the Hardware and Devices section.
  • When the troubleshooter detects the problems, select the Apply this fix option to fix the detected issues automatically.

Step 3: Change drive path

  • Press the Windows and R buttons together to open the Run dialog box.
  • Type “diskmgmt.msc” in the Search section. Then, press the Enter key.
  • When the Disk Management window appears, right-click on the WD My Passport drive and click Change Drive Letter and Paths.
  • Click on the Add button and select Assign the following drive letter.
  • Now, choose a drive letter from the drop-down list and click OK.
  • Click Change to modify another drive letter, if needed.
  • Restart your computer after changing the drive path.
  • If the WD My Passport Problems persist, continue with the next step.

Step 4: Fix corrupted files

  • Download a third-party software to repair corrupted files in the WD My Passport drive.
  • Make sure to download the software from a trusted source.
  • Launch the software and right-click on the drive. Then, select Check the File System option.
  • Click on the Start button to fix the detected issues.
  • After the repairing process is complete, click Finish.

Step 5: Updating WD driver

  • Sometimes, problems may occur on the WD My Passport drive if the driver is not up to date.
  • Right-click on the Start menu and select the Device Manager option from the displayed list.
  • Expand the drivers to locate the WD device. You can view the device listed as Unknown device.
  • Right-click on the Unknown device and select Properties.
  • Select the Details tab and set the Property as Hardware Ids.
  • Copy the first value and paste it in the address section of your browser.
  • Now, download the correct driver and install it on your computer.
  • Restart your computer to fix the WD My Passport Problems.