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WD My Passport Ultra 2 TB Is Not Detected

Is your WD My passport ultra 2TB not detected/showing up on your Windows computer? There might be several factors causing issues with the external hard disk drive. Ensure that you have properly connected the My Passport Ultra 2TB drive to your computer. Make sure to use only the supplied USB cable. If the problem persists, follow the quick steps given below to fix the hard drive recognition problem on your computer.

WD My Passport Ultra 2TB Not Detected

Solution 1: Change WD Drive Letter

  • Connect your WD hard disk drive to your computer via a USB cable.
  • Launch the Run dialog box by pressing Windows + R keys and type ‘diskmgmt’ in the text field.
  • Click OK or hit the Enter key to launch the Disk Management window.
  • Give a right-click on your WD drive and select the Change Drive Letter and Paths option.
  • Click Add and then select a letter for your WD My Passport Ultra 2TB hard drive that has not been assigned to any drives yet.
  • Click OK and select Change to choose another letter if the drive letter has been taken already.
  • Reboot your computer and check if the WD My Passport Ultra 2TB gets detected.

Solution 2: Manually Update The Device Driver

  • On your Windows computer, right-click the Start menu available at the bottom-left corner of the desktop.
  • Select the Device Manager option to launch the Device Manager.
  • Expand Disk Drives or Universal Serial Bus controllers.
  • Right-click on your hard disk drive and select the Properties option.
  • Head to the Details tab and select Hardware Ids from the Property drop-down menu.
  • Right-click the top Value and select the Copy option.
  • Click OK and paste the copied data into your browser’s URL field. Doing so will search for the correct device driver.
  • Locate the correct WD device driver and install it on your computer.
  • Reboot your computer. If your WD My passport ultra 2TB not detected even now, reach out to our technical experts for more solutions.