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Resolve Western Digital My Passport Ultra Not Detected Issue

The WD My Passport Ultra external hard drives have a modern metal design and have storage capacities ranging from 1TB to 5TB. These are very efficient and popular storage devices and are being used by lots of people around the world. However, they also come with certain issues. In many instances, users have found that their WD My Passport Ultra not detected in Windows 10 computers.

WD My Passport Ultra Not Detected In Windows 10

When the WD My Passport Ultra drive is not recognized by Windows 10, it does not appear in the Windows 10 File Explorer. Follow the methods below to resolve that issue.

Method 1 - Try Connecting The Drive Using A Different USB Cable Or Port

The first step you have to take is to try connecting your WD My Passport Ultra to your computer/laptop using an alternate USB cable. You need to perform this task because the USB cable that you are currently using might be faulty. Therefore, changing the cable might help resolve the issue.

If the above method fails to rectify the problem, then try using a different USB port. Some users have reported that the WD My Passport Ultra gets detected when it is connected through the USB 2.0 port, but is not recognized when it is connected via the USB 3.0 port. So, try using an alternate port to solve the problem.

In case this method does not resolve the WD My Passport Ultra not detected in Windows 10 issue, move on to the next method.

Method 2-Try Running The Hardware And Devices Troubleshooter

You can open the Hardware and Devices troubleshoote on your Windows 10 computer and then run it to rectify the current issue. This troubleshooter detects and fixes your external hardware problems. Therefore, it is a program that is worth running in cases where an external drive is not being detected or recognized on Windows 10.

Run The Hardware And Devices Troubleshooter

  • On your computer, click on the Type here to search button on the taskbar. This action will open the Cortana app.
  • In the Search box, type the word “troubleshoot” (without the quotes).
  • From the displayed options, click on Troubleshoot. This step will display some troubleshooters that will be listed within Settings.
  • Choose the Hardware and Devices option and then click on the Run the troubleshooter button.
  • You will find that the troubleshooter opens up. Here, you can see some suggested solutions. If you can see a solution that is suitable and might fix the current issue, click on the Apply this fix button next to that particular solution.
  • You will find that the problem is solved. It might take a few moments, so wait patiently until it is done.
  • You have now resolved the WD My Passport Ultra not detected in Windows 10 issue.