The WD My Passport Ultra external hard drives have a modern metal design and have storage capacities ranging from 1TB to 5TB. These are very efficient and popular storage devices and are being used by lots of people around the world. However, they also come with certain issues. In many instances, users have found that their WD My Passport Ultra not detected in Windows 10 computers.
When the WD My Passport Ultra drive is not recognized by Windows 10, it does not appear in the Windows 10 File Explorer. Follow the methods below to resolve that issue.
The first step you have to take is to try connecting your WD My Passport Ultra to your computer/laptop using an alternate USB cable. You need to perform this task because the USB cable that you are currently using might be faulty. Therefore, changing the cable might help resolve the issue.
If the above method fails to rectify the problem, then try using a different USB port. Some users have reported that the WD My Passport Ultra gets detected when it is connected through the USB 2.0 port, but is not recognized when it is connected via the USB 3.0 port. So, try using an alternate port to solve the problem.
In case this method does not resolve the WD My Passport Ultra not detected in Windows 10 issue, move on to the next method.
You can open the Hardware and Devices troubleshoote on your Windows 10 computer and then run it to rectify the current issue. This troubleshooter detects and fixes your external hardware problems. Therefore, it is a program that is worth running in cases where an external drive is not being detected or recognized on Windows 10.