WD My Passport Ultra Not Detected On Windows 8
If your WD My Passport Ultra drive is not detected in Windows 8, then scroll down this page to know how to resolve it.WD My Passport Ultra is an external storage device that helps you to store all kinds of files. This storage device is available in different capacities starting from 1 TB to 5 TB. It is compatible with Windows Vista (32 & 64 bit), Windows 7 (32 & 64 bit), Windows 8 (32 & 64 bit), Windows 8.1, and Windows 10. Now, make use of the easy solutions given on this page if your WD my passport ultra not detected Windows 8.
Troubleshooting method 1: Check the cable
- Check whether the USB cable between the drive and your Windows 8 computer is connected securely.
- If not, connect it securely.
- Make sure that you’re not using a damaged USB cable.
- Try connecting the data cable to a different USB port on your Windows 8 computer.
Troubleshooting method 2: Modify Drive letter
If the drive is not detected, your drive icon will not be available in the My Computer window. But, it will be listed in the Device Manager window. Now, assign a drive letter for your WD drive to make it visible in the My Computer window. You can assign the drive letter using Disk Management.
- Right-click on the Start menu.
- Select the Disk Management option.
- In the Disk Management window, locate your WD My Passport Ultra drive section and right-click on it.
- Choose the option titled Change drive letter and path.
- In the pop-up dialog box, click the Add button followed by OK.
- Select the desired drive letter from the drop-down menu.
- Make sure to enable the Assign the following drive letter option and click OK.
Now, check if the issue WD my passport ultra not detected Windows 8 is solved.
Troubleshooting method 3: Reinstall USB Controller
- Reinstalling USB Controller may resolve the WD my passport ultra not detected Windows 8 issue.
- Open the Device Manager application on your Windows 8 computer.
- Locate and expand the menu titled Universal Serial Bus Controllers.
- Choose the USB Controller through which your WD drive is connected and right-click on it.
- Click on the Uninstall device option.
- Once the controller is uninstalled, restart your computer.
- Now, connect the drive and check whether the WD My Passport Ultra not detected on Windows 8 issue is resolved.
Troubleshooting method 4: Run Hardware troubleshooter
- Type Troubleshooting in the search box.
- In the Troubleshooting window, type Hardware Troubleshooter in the search box.
- From the suggestions, choose the correct one and perform the on-screen instructions to resolve the WD my passport ultra not detected Windows 8 computer.
- If not, perform the next troubleshooting method.
Troubleshooting method 5: Update the WD driver
- Open Device Manager.
- Find your unknown or hidden WD drive by expanding the Disk Drives, Universal Serial Bus Controllers, Other devices or Portable Devices menu.
- Highlight your drive and click the Properties option.
- Go to the Details tab in the Properties dialog box.
- Choose the Hardware Ids option from the Property dialog box.
- Select the first code from the list and right-click on it.
- Click on the Copy option.
- Now, download the driver for your WD drive.
- After downloading the driver, select and right-click on your drive in the Device Manager window.
- Click the Update driver option followed by Browse my computer for driver software.
After updating the drive, check whether the issue WD my passport ultra not detected Windows 8 is resolved. If not, contact our support team.
