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Western Digital Drive not Detect on Win 10

If your WD Passport not recognized Windows 10 computer, then the following troubleshooting methods will help you to fix it.

Before performing the advanced methods, check the following conditions:

  • Make sure that the WD Passport and the computer are connected securely.
  • Check if the USB cable is damaged. If yes, then replace it.
  • Disconnect and reconnect the drive to the computer.
  • Restart the computer.

Now, let’s see the advanced methods to solve this issue.

WD Passport not recognized Windows 10

Method 1: Try Different Ports

  • Connect the WD Passport to your computer using a USB cable.
  • Check if the computer is able to detect the drive.
  • If it fails, unplug the USB cable and connect it to a different port on the computer.
  • If the drive remains unrecognized, then try connecting the drive to another computer.

Method 2: Try Another Computer

  • Connect your WD Passport drive to another computer.
  • If you encounter the same issue, then there is a problem with your WD hard drive.

Method 3: Run the Hardware and Devices Troubleshooter

  • On your computer, run the Hardware and Device Troubleshooter tool to resolve this issue as mentioned below.
  • Click Start followed by Search.
  • In the search field, type Troubleshooter.
  • Now, a list of suggestions will be displayed on the screen.
  • Select the Troubleshoot option.
  • On the Troubleshooter window, select the Hardware and Devices option.
  • Click the Run the troubleshooter button.
  • Follow the on-screen instructions to complete the troubleshooting process.
  • Check if the WD Passport drive is being detected.

Method 4: Update Drivers

If the issue persists, then update the USB Controller and WD My Passport Ultra Device drivers. After updating the drivers, check if the WD Passport not recognized Windows 10 issue is resolved.

If not, contact us.