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WD Smartware Backup Not Working

Is your WD SmartWare backup not working? Keep reading to easily fixing the backup issues and make your SmartWare drive work like a brand new one.

Solution 1: Checking the basic settings for the WD SmartWare to back up your system files

  • First, check whether you have installed a compatible WD SmartWare app on your computer.
  • Ensure that you have firmly connected the external backup drive to the computer. 
  • Verify whether your computer detects the WD drive and starts the WD Backup Drive Helper service while starting the WD Backup software.
  • Disable the firewall settings or security software temporarily on your computer.
  • If you have an obsolete firmware version, update it to the latest version.
  • Restart your PC and check if the problem has been resolved.
  • If the problem persists, move on to the next solution.
WD Smartware Backup Not Working

Solution 2: Selecting a different restore destination in WD SmartWare

  • Launch the WD SmartWare software and click the Retrieve tab at the top of the window.
  • Click the Browse button to open the Browse For Folder window.
  • Select the This PC folder from the displayed list.
  • Select the C:\ drive and create a new folder by clicking the Make New Folder button.
  • Rename the created folder and click the OK button.
  • Click Apply and check if you can back up your files in WD SmartWare.

Solution 3: Removing and reinstalling Dropbox in WD SmartWare

  • On your Windows computer, click the Dropbox icon at the system tray.
  • Select the Open Dropbox folder option from the pop-up menu.
  • In the Windows Explorer, select the WD SmartWare.swstor folder and delete it.
  • After removing the Dropbox folder and its feature, download the latest WD SmartWare without Dropbox from the official WD site and install it on your computer.
  • This will fix the problem WD SmartWare backup problems.

If the problem remains unsolved, contact our technical support team by clicking the Call button available on this page for remote assistance.