Steps to Fix WD SmartWare Problems

WD SmartWare is a software that enables users to back up their data to an external hard drive. If you are having WD SmartWare issues, refer to the troubleshooting steps given on our site.

Fix: WD Devices Not Detect Issue

Case 1: WD SmartWare failed to detect the WD My Cloud device on a Local Area Network

  • Check whether you have properly connected the WD My Cloud device to the LAN.
  • Turn off the modem, router, and WD My Cloud.
  • Restart your computer and wait for a few minutes.
  • Turn on the modem, router, and WD My Cloud.
  • Disable the active firewall and antivirus software installed on your computer.
  • If necessary, connect the computer directly to the wireless network using a standard Ethernet cable.
  • Check if the problem has been resolved.
  • If the problem persists, check whether the Windows Services are running and set to Automatic.
  • To change the service startup settings, open the Run dialog box by pressing the Windows + R shortcut keys and type ‘services.msc’ in the text field.
  • Press the Enter button and give a right-click on the service to select Properties.
  • Click the General tab and select the Automatic option from the Startup type drop-down menu.
  • Click the Apply button and select Start if the Service status is stopped.
  • Restart your computer and launch the WD SmartWare software to check if it could detect the connected hard drive.

Solve: WD Compatibility Issue

Case 2: WD SmartWare compatibility issues

  • The compatibility WD SmartWare issues can be resolved only by uninstalling the existing software and reinstalling a compatible software.
  • On your Windows computer, open the Control Panel window and double-click the Programs and Featured tab.
  • Select the WD SmartWare software and click the Uninstall/Change button.
  • Once you have uninstalled the software, open the default browser and navigate to the official WD site.
  • Locate the latest WD SmartWare software that suits your OS and click the Download button.
  • After downloading the software, install it on your computer.

Solve: WD Activation Issue

Case 3: Activation error 

The WD SmartWare activation error occurs when the activation server no longer accepts the traffic from encryption types of the past. To fix this WD SmartWare issues, update the WD SmartWare software manually.

WD SmartWare issues