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Steps to Fix WD Smartware not Backing Up Issue

WD SmartWare is a program that manages data backups from your computer to any external hard drive. This program has control over the time and methods of all your backups. Read below to get the solution for WD SmartWare not backing up new files issue.


You are having issues with your WD SmartWare. This software is not backing up new files and edited files to your backup folders.

Right now, you are performing a backup of your new files and your edited files by copying them and pasting them into the WD SmartWare.swstor folder. But this situation questions the very necessity of having WD SmartWare on your PC.

You find that there is only one option to get WD SmartWare to back up your new files and your edited files; and, that is by uninstalling and then reinstalling WD SmartWare.

Again, you are facing problems with this “uninstalling and reinstalling” method. It is because this procedure works only the first time after the reinstallation. The backup issues are back with a bang!

WD SmartWare not backing up new files


  • The first step is to check whether there is any other backup software on your computer. If there is such a program on your computer, it might have performed the backup task before your WD SmartWare does it. This will result in the over-writing of your new content by its older version from Cloud.
  • If the above scenario is not the reason behind your problem, check if your WD SmartWare is up-to-date. There are two types of backups possible with WD SmartWare. They are the Continuous Backup and the Scheduled Backup.
  • Now, you cannot perform a Scheduled Backup with WD SmartWare 1.6.X. Therefore, if you need to perform a Scheduled Backup, you first have to update WD SmartWare to its latest version.
  • WD SmartWare does only a file-by-file copy. So, check whether you have chosen system files as your backup items.
  • Try finding out if your backup items are in use. This is because you cannot back up the files that are in use with WD SmartWare.
  • In case you are using the Windows 10 OS, you have to obtain the WD SmartWare that is meant for and supported by Windows 10.
  • If you are using the Continuous Backup option, try switching over to the Scheduled Backup option.
  • Now, check whether WD SmartWare is able to back up your newly created files. Also, see if this software can back up the edited files on your computer.

One or more of the tips described above should help fix the issue.

We have now discussed the “WD SmartWare not backing up new files” issue. We have also seen some quick troubleshooting techniques to solve the problem.