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Western Digital Smartware Unexpected Error

WD SmartWare is an application that provides administrative permission to control your Western Digital external hard drive. The auto-backup feature available on this software will save your time and resources spent in performing the manual back up process. The WD SmartWare software is compatible with Windows 10, Windows 8, Windows 7, and Windows Vista operating systems. The main drawback of this application is that it does not support some of the WD products. They are New My Passport, New My Book, 8TB My Book drives with 8 characters serial number. For these products, WD manufacturer’s recommend using WD Backup or Acronis True Image WD Edition Software. 

Wd Smartware Unexpected Error

If you encountered an error while using the WD SmartWare application, then the below section will assist you in resolving it.

  • First, try to restart your Windows system.
  • If the error is occurring while using a specific WD driver, try connecting it to a different port on your system.
  • To check if the problem is with the WD drive, try also connecting it to other PC’s if possible.
  • If the WD drive is working properly, check if the WD SmartWare application is causing the issue.
  • Uninstall and reinstall the WD SmartWare application on your Windows system.
  • To uninstall the WD SmartWare application, launch the Control Panel on your Windows system.
  • Navigate to the Programs and Features menu.
  • Search for the WD SmartWare application and select it.
  • Click the Uninstall button, followed by OK.
  • After the WD SmartWare application uninstall process, restart your Windows system.
  • Once your computer is restarted, reinstall the WD SmartWare application by downloading the installation file from its official site.
  • If the WD Smartware unexpected error persists, then the issue might have occurred due to your operating system.
  • If so, uninstall the WD portable drive on your Windows system and then check if the WD SmartWare unexpected error is resolved.
  • To do it, disconnect all other external drives expect the WD portable drive.
  • With the WD portable drive connected, navigate to your Windows system’s Device Manager section.
  • Locate and expand the USB option.
  • Select the WD drive and right-click on it.
  • Choose the Uninstall button.
  • Now, reboot your Windows computer.
  • During the reboot process, the Windows OS will reinstall the device drivers automatically.
  • Click the Call or Call Us button if the WD SmartWare unexpected error persists.