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8TB Hard Drive Setup

Connect your MY Cloud to the wall outlet using a data cable. After that, using an Ethernet cable, connect the My Cloud to your home network. Link the other end of your home network to your My Cloud wireless router. Wait for your MY Cloud device to boot up. Once it is done, download the WD My Cloud Setup software from its official site. After the download process, open the downloaded .exe file by double-clicking its icon available on the screen. Perform the on-screen instructions to finish the setup process. After completing the configure process, utilize the WD My Cloud application as per your need.

How To Download My Cloud 8TB Hard Drive Software For Windows

  • Before you download the WD My Cloud 8TB hard drive software for your Windows system, first, make sure to complete the hardware setup process.
  • After completing the hardware setup process, navigate to the My Cloud web page.
  • Click the Downloads button available at the top of the screen.
  • Now a wizard will appear on the screen, prompting you to select the product type.
  • Choose the My Cloud 8182TB hard drive option from the Product drop-down menu and click the Submit button.
  • Now the software download page will open.
  • Locate the Windows operating system and click the Download button.
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  • It takes a few minutes for the download process to complete.
  • Once the download process is complete, install the application to finish the setup process.

How To Download My Cloud 8TB Hard Drive Software For Mac

  • Sign into the My Cloud web page.
  • Choose the My Cloud option.
  • To continue with the download process, click the Submit button.
  • Scroll down the screen, click the Download button under the Mac operating system.
  • After the download process, install the software on your Mac system.
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How To Download Cloud 8TB Hard Drive User Manual

  • You can download the soft copy of the My Cloud 8TB Hard drive user manual from its official site. 
  • Open a web browser on your system.
  • Enter into the My Cloud software official site.
  • Click the Download button and choose your product from the drop-down menu.
  • Tap the User Manual option. Now you will be prompted to select the language format.
  • Select it. Now the selected file will open in a PDF viewer.
  • Locate the Download icon and click it.
  • Choose the folder or location path you wish to store the My Cloud user manual file.
  • Once the user manual is downloaded successfully, open it, and utilize it as per your need.
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How To Setup My Cloud 8TB Hard Drive For Windows

  • First, do the initial hardware setup by referring to the instructions given in the user guide.
  • After that, go to the My Cloud device’s official site and download its software to finish the setup process.
  • Open the downloaded .exe My Cloud file on your Windows system.
  • Click the Get Started button.
  • Accept the terms & conditions of the My Cloud application by clicking the I accept button.
  • When promoted for your First Name, Last Name, and e-mail address, enter them in the and click the Next button.
  • Click the Finish button once the Congratulations, You're My Cloud is set up message appears on the screen.
  • Now, perform the on-screen instructions to finish the remaining set up process.
  • Once the set up is done, you can utilize the My Cloud as per your need

How To Setup My Cloud 8TB Hard Drive For Mac

  • Check if you have done the initial hardware setup process.
  • Download the My Cloud software file for your Mac system.
  • Begin the installation by double-clicking the downloaded .exe file.
  • Perform the on-screen instructions.
  • Enter your First Name, Last Name, and email address, if prompted.
  • To continue with the install process, you will be prompted to type your Mac system security key.
  • Enter it and click the OK button.
  • Wait for the My Cloud application to install on your Mac system.
  • Finish the setup and start using the application as per your requirement.

Frequently Asked Question

Can’t access My Cloud Home

The following steps are for fixing the Can’t access My Cloud Home issue on a Windows 10 computer.

  • Click the Start icon and then open the Control Panel window.
  • Click the Credential Manager option. Under the Manage your Credentials tab, select Windows Credentials.
  • Navigate to the Windows Credentials option below the Backup Credentials/Restore Credentials tab.
  • Click the Add a Windows credential option. When the next screen opens, type the WD My Cloud device name in the ‘Internet or Network address’ field.
  • Provide the username and password of your WD My Cloud account in the respective fields on the screen. Finally, click OK.
  • Now, restart your computer. Once the computer turns on, open the Run dialog box by pressing the Windows and R keys together.
  • Type ‘regedit’ and tap the Enter key to open the Registry editor screen.
  • In the User Account Control box that pops up, click the Yes tab.
  • The Registry Editor window opens. Go to the path: HKEY_LLOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\LanmanWOrkstation.
  • Now, on the Right pane, give a right-click in a blank space, select New, and click the DWORD (32-bit) value.
  • Rename the new DWORD value file as ‘AllowInsecureGuestAuth.’ Now, click twice on the new value.
  • When a dialog box opens, set the value to 1. Click OK. You can close the Registry Editor now.
  • Restart your system. Now, try accessing your WD My Cloud account.

Why “Desktop” Folder not displaying “Sync” icon “WD Discovery” app?

  • My cloud Desktop sync can sync only the folders available in the path C:\Users\\Desktop on a Windows Computer and the folders available within Users\\Desktop on a Mac computer.
  • It is to be noted that WD does not display sync icon for the Desktop as a whole but for the folders on the desktop.
  • Check the Sync from Desktop folder created on the My Cloud Home device. Check if the Unsync option is enabled. If so, deselect the Unsync option and start syncing the contents of the Desktop again.
  • If there is a sync issue, your desktop app might not have been installed properly.
  • Log out from MyCloud.com. Uninstall the WD Recovery software.
  • Install any pending updates for your OS. Now, reboot your computer.
  • Reinstall the WD Discovery software. Now, on the software, go to the Resources and More section and check if there are any updates available for MY Cloud Desktop and install them.
  • Restart your computer. Open the WD Discovery software again and log into MyCloud.com.
  • Set up Desktop sync and check if the folders on your desktop are able to sync.
  • Note that the folders in the drive where the Operating System of your computer is installed will not be synced.

Why my cloud home Offline?

  • The Device Offline status displays when the app on your mobile/desktop fails to connect to My Cloud via Web.
  • Make sure the power consumed by My cloud Home Device matches with its capacity.
  • Reboot the device after disconnecting any power adapter connected to it.
  • Reconnect the adapter back to the unit and power up the device.
  • Make sure the Ethernet cable is properly plugged into the correct port.
  • Check the Internet connection. Power cycle the router or whichever network hardware you are using.
  • Make sure your router is directly connected to the Internet and the My Cloud device is directly connected to the router without the use of a USB hub.
  • If the issue persists, try connecting your computer or mobile to a different network and check if you are able to access My Cloud.

Can’t find my family folder

  • Make sure you are logged in as the Device Owner.
  • If you have WD Discovery Desktop or Mobile app, then the Family folder is available as a normal folder.
  • Check if the Guest users are able to view and access the family folder.
  • If the Guest users are not able to view the family folder, you need to contact the WD support team and get your issue resolved.
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