Scroll down this page to know how to resolve the Windows not able to read from My Passport Ultra issue. WD My Passport Ultra is an external data storage device that uses the NTFS driver to read and write data on macOS. This external drive is compatible with the Windows and Mac operating systems. It is also compatible with USB-C and USB 3.1. The My Passport Ultra drive comes with the following features: easy-to-use auto backup software, password protection, high storage capacity, and more.
Now, let’s have a look at the issue where WD My Passport Ultra not detected on Windows.
If the basic solutions couldn’t fix the issue and as a result, if Windows is not able to read data from My Passport, perform the advanced solutions given below.
Changing the driver letter will also resolve this issue. You can change the drive letter using the Disk Management window on your Windows computer.
Now, check whether the Windows is able to read data from My Passport Ultra. If not, continue to fix the issue using the next solution.
Method 4: Update USB controller and WD Passport drivers
Still, if Windows not able to read from My Passport Ultra issue, contact us for remote assistance.