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Windows Is Not Able To Read From The Passport Ultra

Scroll down this page to know how to resolve the Windows not able to read from My Passport Ultra issue. WD My Passport Ultra is an external data storage device that uses the NTFS driver to read and write data on macOS. This external drive is compatible with the Windows and Mac operating systems. It is also compatible with USB-C and USB 3.1. The My Passport Ultra drive comes with the following features: easy-to-use auto backup software, password protection, high storage capacity, and more.

Windows Not Able To Read From My Passport Ultra

Now, let’s have a look at the issue where WD My Passport Ultra not detected on Windows.

Basic Solutions

  • Check if the USB cable between the WD drive and your computer is connected securely.
  • Make sure that your OS is compatible with the WD drive.
  • Unplug and reconnect the drive to your computer.

If the basic solutions couldn’t fix the issue and as a result, if Windows is not able to read data from My Passport, perform the advanced solutions given below.

Method 1: Try An Alternative USB Cable

  • Check if the USB cable that you’re using for the connection is damaged or not supported.
  • If yes, get another USB cable that is compatible.
  • Try to connect the cable to the different ports on your computer.

Method 2: Use Hardware & Devices Troubleshooter

  • On your Windows computer, open the Settings window.
  • Select the Update and Security option followed by Troubleshoot.
  • In the Troubleshoot window, click the Run the troubleshooter button under the Hardware and Devices section.
  • Now, the troubleshooter will try to detect and resolve the issue.

Method 3: Change Drive Letter

Changing the driver letter will also resolve this issue. You can change the drive letter using the Disk Management window on your Windows computer.

  • Open the Disk Management window. (Note: Right-click on the Start menu and select the Disk Management).
  • In the Disk Management window, you can find your WD Passport drive in the unallocated drive section.
  • Now, highlight and make a right-click on the drive.
  • Choose the option labeled Change drive letter and path.
  • Select Add > Assign the following drive letter > OK.

Now, check whether the Windows is able to read data from My Passport Ultra. If not, continue to fix the issue using the next solution.

Method 4: Update USB controller and WD Passport drivers

  • Check if the USB controller driver on your Windows computer is up-to-date. If not, update it and then try to read data from WD Passport.
  • Similarly, check whether the WD Passport driver installed on your computer is the latest one. If not, uninstall and reinstall the latest one.

Still, if Windows not able to read from My Passport Ultra issue, contact us for remote assistance.